Goldman Sachs Asset Management (GSAM) was recently recognized for the 11th time in the past 13 years by Dalbar for exceptional service provided to financial professionals. After a year of rigorous testing, the award is given to companies who exceed industry norms in key service areas.
"At GSAM, we believe the client experience is at the core of what we do. We seek to maintain exceptional service at all levels – from ongoing investor communications to servicing daily client requests. Receiving this award substantiates our commitment to the firm’s first business principle – always putting our clients’ interests first,” said James McNamara, managing director and head of GSAM’s Global Third Party Distribution and head of sales for US Institutional Distribution.
The recognition is based on systematic testing of customer service throughout the year. Dalbar conducts thousands of tests to measure how financial services companies respond to the needs of their customers. Only companies that exceed a variety of benchmarks after an entire year of testing earn the Dalbar Service Award. The 20 winners of the 2010 award have emerged from a highly competitive field of 126 companies.
GSAM was recognized for its unwavering commitment to providing only the highest level of service to financial professionals. “Goldman Sachs Asset Management’s results show an institutional imperative to serve customers well. Goldman Sachs has stood behind the business strategy and moral obligation to provide superior service and has the track record to prove it,” said Kathleen Whalen, Managing Director at Dalbar.
About GSAM:
Goldman Sachs Asset Management is the asset management arm of The Goldman Sachs Group, Inc. (NYSE: GS), which manages $717.1 billion as of December 31, 2010. Goldman Sachs Asset Management has been providing discretionary investment advisory services since 1988 and has investment professionals in all major financial centers around the world. The company offers investment strategies across a broad range of asset classes to institutional and individual clients globally. Founded in 1869, Goldman Sachs is a global leading investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net-worth individuals.
About DALBAR:
Dalbar, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, Dalbar has earned the recognition for consistent and unbiased evaluations of investment companies, registered investment advisers, insurance companies, broker/dealers, retirement plan providers and financial professionals. Dalbar awards are recognized as marks of excellence in the financial community.
Award Criteria:
GSAM participates in an external mutual fund and annuity post-sales service quality review program (DALBAR) focused on Broker/Dealers. GSAM, along with 126 other firms, uses the DALBAR program as a way to independently measure phone service quality based on service standards that are evaluated monthly and consist of: (1) Expertise; (2) Accommodation; (3) Attitude; and (4) Call Interrupts (hold or wait time). In 2010 GSAM won the Financial Intermediary Post-Sale Service Award which recognizes firms that have consistently exceeded all service standards throughout the year.
